Customer on phone: Hello, I have a question about this really obscure subject X
Staff: I'm sorry, but we can't help with that directly. You may want to-
Customer on phone: I have called from Germany.
Customer on phone: We're running an event and were hoping you'd like to bring a display?
Staff: Thanks for thinking of us, but it's not something we do, although I do know a team who attend trade fairs and-
Customer on phone: It's in a local park to and we've got lots of support from... launches into a long explanation of their event and how worthy it is without any pauses.
Staff: That sounds like a great cause, but we don't have a team or facilities to support it. However-
Customer on phone: Explains the gazebo and table they could offer, the promotion taking place....and more explanation about how deserving the cause is.
Staff: Here's the number you need for the trade team.
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