The Customer is Always Right: Going the Extra Mile

I am wholly up for making customers happy, but had to laugh when a staff member just went the extra mile, causing my boss to ask:

"Can you print a new copy of the poster about the regimental cat? The bar manager damaged it while trying to un-staple it off the wall. He was going to photocopy it for an American customer who really wanted a copy, but then we found the file and printed a new one off for him."

This is simply an A4 comedy poster we stapled up about a missing cat (challenging kids to then find the hidden toy cat) which also gently mocks the manager who wanted to get rid of the cat in the first place (before we hid it) I can only assume our American guest is a cat lover after a unique souvenir! 

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