Aahhhhh, one of those days when the phone doesn't stop ringing, and three of your colleagues are away, but amazingly all of the customers you talk to are cheerful, pleasant and don't expect you to bend the laws of physics at a moments notice; so when you can help them, they are surprised and thankful.
It begins with helping a man currently in Taiwan arrange UK trains and book in advance so it didn't cost a fortune and take hours (this has nothing to do with us, and it often irks when someone expects us, rather than say, a train company or ticket website, to help them. However, he was so bewildered, yet clear and patient, he was a delight to help.)
Then there was a phone call commencing "Hello, I'm calling from Afghanistan, and would like to arrange a visit in December. For reasons I can't explain, as this isn't a secure line, I won't have access to the Internet for a while, so can I sort things now? It'll give me something to look forwards to." Our answer was pretty much "yes to everything mate, Nd we really hope we see you in a few months."
A rather international day!
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