If you recall the Titanic posts then there's an interesting development. I've been contacted by a nice lady from the National Trust asking me to call them back and confirm my membership details, so once they have that all correct they can get back in touch with me.
It was the customer service message about "valuing feedback" and thanking me "for raising your concerns with us" so I'll see what reply I get in full now that I've called and ensured my details are all up to date. I'm not sure why a difference in the name on my letter and the name on my account should effect their replying to me. I keep envisioning some massive Bertha like machine breaking down when my letter is fed into it, because it doesn't compute...
Their response so far has not been swift, but hopefully that's a sign of making sure the issue is dealt with correctly rather than playing pass the buck. I have a strong fondness for NT, and would hate an indifference to customer concerns to spoil it in any way.
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