Bits of the country have flooded.
Our caves and tunnels are partially flooded.
The electricity has gone to that area. (and even if it hadn't, electricity and water?...)
Even with pumps, the damage to the stone needs to be estimated before it's passed as safe for public access.
There's really not much we can do for you, so getting angry at staff will only make them get increasingly polite and smiley towards you, while also loosing the will to actually help you out.